Give every customer the right answer instantly, 24/7. Sero handles repetitive questions using your real orders, product data, and return policy, so your team can focus entirely on what truly needs attention.
More than 500 e-commerce brands trust Sero across retail, travel, beauty, and more
Order status, return instructions, product information: the answer is already in your system.
From friction toflowSero solutionSupport Agent answers those questions automatically, 24/7, so your team can focus on what truly requires attention.
Black Friday, Christmas, January returns period.
From friction toflowSero solutionWhile wait times at competitors increase, Support Agent simply handles the extra volume. No drop-offs, no additional staff.
Support Agent connects to your Shopify orders, product feed, and return policy. Customers ask about “the blue jacket in size M” and get a precise, up-to-date answer.
Operate assigns, tracks, and completes tasks related to orders and returns in one platform. Everyone works from the same status, escalations are traceable, and nothing falls through the cracks.
Support Agent connects to your Shopify orders, product feed, returns policy and FAQ documents. The AI always responds using current store data, without hallucinations or outdated answers.
Simple questions about status, returns, sizing, and availability are handled automatically. Complex or emotional cases are immediately forwarded to your team, with full context.
Operate enables structured workflows for returns, supplier communication, and escalations. Tasks are assigned, tracked, and completed—no more scattered email threads.
AI-powered customer service that answers based on your real product data, orders, and return policy. Available 24/7, with seamless escalation to your team for complex questions.
Price on request
More about Support AgentStructured task and process management for e-commerce teams. From return workflows to supplier communication: everything is tracked, assigned, and completed in one platform.
49.99 / seat / month · 5,000 credits included
Learn more about OperateAdd CDP for real-time personalization based on visitor profiles and AI segments:
Support Agent prioritizes the ticket and proactively offers a solution + compensation
Support Agent escalates to the human team with a churn alert + recommended retention offer
Support Agent introduces itself with a brand message campaign and upsells after resolving the issue
Support Agent handles recurring questions using current store data and forwards complex or sensitive cases to the team, including the conversation context.
Sero Operate is a cross-functional tool also used for content management and acquisition workflows. Discover how the other themes strengthen your operations.
Operate for content planning, product descriptions, and creative workflows.
View →Operate as a workflow hub for campaign management and SEO tasks.
View →Unify customer data, discover and activate AI segments, with Sero CDP as an optional connective layer.
View →Discover how Support Agent and Operate reduce the workload for your customer service team without compromising quality.
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