Hi, my order seems to have been stuck for two days. Will package #12345 still arrive on time?
Price: on request
More than 500 brands already trust Sero in retail, travel, beauty, and more
Support that knows the customer
Support Agent works instantly, even without a CDP. Add Sero CDP and the agent automatically receives customer context: is this a VIP? Has this customer complained before? What is the churn risk? This determines the priority and approach for every conversation.
LTV > €500
Ticket escalated directly to senior support, compensation proactively offered
On request
Custom pricing, tailored to your volume
Webshop chat widget
Shopify order integration
Product catalog integration
WhatsApp Business integration
CDP integration (customer prioritization)
Multilingual support
Operate link for workflows
Escalation to team
How does Support Agent know my return policy and order dates?
Support Agent connects directly to your webshop backend and OMS. Upon activation, you import your return policy, product data, and frequently asked questions. Order data is retrieved in real-time, allowing the agent to always provide the current status of an order without requiring assistance from an employee.
When will my human team be involved?
You determine the escalation rules yourself: based on sentiment, complexity, order value, or specific topics. Upon escalation, an employee receives the complete conversation history including the customer profile, so they do not have to start over.
Which channels does Support Agent support?
Support Agent is available via live chat on your webshop, email, and WhatsApp Business. All conversations come together in one inbox. You manage everything from a single dashboard, regardless of which channel the customer uses to contact you.
How quickly can I go live with Support Agent?
The average implementation time is two to three business days. Onboarding consists of linking your webshop, importing your policy documents, and setting up escalation rules. Sero guides you through this process step by step.
Never answer a ticket late again
Schedule a demo and see how Support Agent transforms your online store's customer support. Includes a live demo using your product data.