AI Customer Success Manager

About Sero

Sero builds a modular AI stack for e-commerce. Our products help teams with customer data, content, discoverability, product discovery and daily workflows.

We work closely with our customers and improve the product based on what truly makes a difference in their day-to-day work. Our culture is curious, open and a little unconventional. We believe AI only creates value when people are willing and able to work with it.

What will you do?

As an AI Customer Success Manager, you’ll be the link between our clients and our AI experts. You’ll ensure that clients aren’t just satisfied, but truly successful with the solutions we build together. You’ll guide clients from initial implementation through long-term adoption and growth. Along the way, you’ll combine strategic insight with a practical approach.

• Guiding clients through the adoption and implementation of AI solutions
• Building strong relationships with stakeholders at different levels
• Translating client goals into concrete success plans and measurable results
• Organizing workshops, onboarding, and evaluations
• Monitoring usage, adoption, and impact while proactively identifying opportunities for improvement
• Collaborating with consultants, developers, and trainers to translate client needs into solutions
• Identify opportunities for customers to get more value from relevant Sero products
• Bring market feedback back to the team to continuously improve our products and guidance

You understand what organizations need to change and know how to bring people along.

Who are we looking for?

• 2–4 years of experience in Customer Success, account management, consulting, or a similar role
• Experience with B2B customers, preferably in e-commerce or SaaS
• Strong communication and stakeholder management skills
• A proactive and structured way of working
• An interest in AI, technology, and digital transformation
• The ability to translate customer needs into concrete actions
• Experience with adoption, change, or training is a plus
• Fluent in Dutch and English

Why Sero?

• A role with significant responsibility and room for initiative
• Work with practical AI products and e-commerce brands that genuinely want to move forward
• An enthusiastic, multidisciplinary team
• Flexible, hybrid work from our Amsterdam office
• Room to grow in AI, consulting, and leadership
• A competitive salary and excellent benefits
• Regular team activities, knowledge-sharing sessions, and experiments with new technology