32–40 hours · Hybrid · Amsterdam
AI Customer Success Manager
Help organizations achieve lasting results from AI and connect customers, people, and technology.
About Sero
Sero is an AI-first consultancy from Amsterdam. We help organizations to not only understand AI, but to truly use it. From strategy to implementation and from training to adoption: we ensure that AI becomes a part of how people work.
Our clients include organizations in retail, finance, e-commerce, and the public sector. No sluggish, drawn-out processes, but multidisciplinary teams that adapt quickly, experiment, and learn. Our culture is curious, open, and a bit stubborn. We believe that AI only delivers value when people want to and are able to work with it.
What are you going to do?
As an AI Customer Success Manager, you are the connecting link between our clients and our AI experts. You ensure that clients are not only satisfied, but truly successful with the solutions we build together. You guide clients from the initial implementation through to long-term adoption and growth, combining strategic insight with a hands-on approach.
Guiding customers in the adoption and implementation of AI solutions
Building strong relationships with stakeholders at various levels
Translating client goals into concrete success plans and measurable results
Organizing workshops, onboarding, and evaluations
Monitor usage, adoption, and impact, and proactively identify opportunities for improvement
Collaborating with consultants, developers, and trainers to translate client needs into solutions
Identify opportunities for expansion and deepening with existing clients
Bringing market feedback back to the team to continuously improve our services
You understand what organizations need in order to change and you know how to get people on board.
Who are we looking for?
2–4 years of experience in Customer Success, account management, consultancy, or a similar role
Experience with B2B clients and complex organizations
Strong communication and stakeholder management skills
A proactive and structured way of working
Affinity with AI, technology, and digital transformation
The ability to translate customer needs into concrete actions
Experience with adoption, change management, or training is a plus
An excellent command of Dutch and English
Why Sero?
A role with a lot of responsibility and room for your own initiative
Working with innovative AI applications and organizations that genuinely want to change
An enthusiastic and multidisciplinary team
Flexible and hybrid working from our office in Amsterdam
Room to develop yourself in the fields of AI, consultancy, and leadership
A competitive salary and good secondary employment benefits
Regular team activities, knowledge sessions, and experiments with new technology
Ready to make AI work humanly?
Are you thinking: yes, this is a good fit for me?
Send your details and tell us briefly why you want to make an impact at Sero.